We accept various online payment methods, including credit cards, debit cards, and PayPal. You can choose your preferred payment method at checkout and follow the prompts to complete the payment.

If your payment fails, please check if your payment information is correct or try using another payment method. If the issue persists, please contact our customer service team for assistance.

Once your order is completed, a payment receipt will be sent to your email. If you don’t receive it, you can log into your account to view your order details and download the receipt.

Typically, we process and ship orders within 1-2 business days after order confirmation. You will receive an email with the tracking number.

After shipment, you will receive an email containing the tracking number. You can use this number to track the shipping status on the courier company’s website.

If your order hasn’t been shipped yet, please contact our customer service team to update the delivery address. If the order has already been shipped, changing the address may not be possible; please contact the courier company for assistance.

If you are not satisfied with your purchase, you can request a return within 14 days of receiving the item. Please contact our customer service team with your order number and the reason for the return, and we will arrange the return process for you.

We accept returns. You may apply for a return within 14 days of receiving your product. Items must be unused, undamaged, and in their original packaging. A receipt or proof of purchase is required for returns. Please contact customer service to get the correct return address.

If the return is due to a defect or an error on our part, we will cover the return shipping fee. For other reasons, the return shipping fee will be borne by the customer.